By purchasing a group supervision session or package, you agree to the following terms and conditions:

1. Supervision Purpose
These sessions are intended for practice-based clinical supervision only.
They are not designed to meet specific requirements for Accredited Mental Health Social Worker (AMHSW) accreditation.
For AMHSW-related consultation, please book with Cassandra Gavel via the Ashton Hayes Willow Tree website.
2. Group Format
Sessions are held monthly and are conducted in a group format, with a maximum of 10 participants per session to ensure a collaborative and confidential environment.
3. Booking Options
You may purchase:
A 5-session package
A 10-session package
Or a single drop-in session
All sessions and packages are valid for 12 months from the date of purchase, regardless of attendance or use.
4. Expiry Policy
Unused sessions will expire 12 months from the date of purchase.
No extensions or refunds will be granted for unused or expired sessions.
5. Cancellations & Rescheduling
A minimum of 48 hours’ notice is required to cancel or reschedule a booked session.
Cancellations with less than 48 hours’ notice will be considered non-refundable and the session will be forfeited.
Cancellations must be submitted in writing via email to: [Insert business email].
6. Confidentiality
All participants are expected to maintain strict confidentiality regarding client material and peer discussions shared within the supervision group.
Recording of sessions is not permitted.
7. Eligibility
These sessions are open to mental health professionals such as social workers, psychologists, counsellors, therapists, and other eligible clinicians.
It is your responsibility to ensure that group supervision meets your professional body’s continuing professional development (CPD) or supervision requirements.
8. Individual Supervision
To book individual clinical supervision with Cassandra, please visit:
www.gbytherapy.com.au

At GBY Therapy, we aim to provide high-quality clinical supervision services in accordance with Australian Consumer Law (ACL). Please read this policy carefully before purchasing group supervision sessions.

1. Change of Mind
We do not offer refunds for change of mind, personal circumstances, or if you are unable to attend a session after purchase.
Please ensure you are able to commit to a session or package prior to purchasing.
2. Session Validity & Expiry
All group supervision sessions (including single sessions and multi-session packages) are valid for 12 months from the date of purchase.
Unused or expired sessions cannot be refunded, extended, or transferred.
It is the responsibility of the purchaser to attend and use their sessions within the 12-month period.
3. Cancellations & Rescheduling
You may cancel or reschedule a session with at least 48 hours’ notice by emailing [Insert your business email here].
Cancellations made with less than 48 hours’ notice will be charged in full, and the session will be forfeited.
Missed sessions (no-shows) will also be forfeited and are non-refundable.
4. Australian Consumer Law
Under the ACL, you are entitled to a refund, replacement, or compensation if a service fails to meet consumer guarantees — for example, if it is:
Provided with unacceptable care or skill
Not delivered as agreed
Unsafe
If any of these issues apply to your purchase, please contact us promptly to discuss a resolution.

✉️ Contact: [Insert your business email here]
5. Program Changes or Cancellations
In the unlikely event that GBY Therapy cancels a scheduled group session (e.g. due to illness or unforeseen circumstances), you will be offered:
A rescheduled session date
Or the option to credit that session back to your account
Refunds will only be issued where a session is cancelled and cannot be rescheduled.